Cancellation/No Show Policy

At Murrumba Downs Vet we are committed to providing a high level of care, comfort and personal service for all our patients.

As part of this commitment, in order to ensure smooth running of the practice as well as availability of appointments, we ask all patients to advise us if they are unable to make their appointments or require an appointment to be changed within 2 hours of the scheduled time.

Clients that fail to attend their appointments without notice may be asked to pay their consultation fee in advance upon booking their next appointment.

By introducing this policy we hope patients will consider cancelling their appointments so that others may access them if required.

If you have any concerns please speak to Reception staff.

Thank you for your understanding

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